Methodology

How MeterMove generates a handover brief

MeterMove uses a simple proof-first heuristic: establish the move stage, check whether readings and evidence exist, then prioritise the supplier actions that reduce later estimated-bill disputes.

Inputs that matter most

• Move stage: moving out, moving in, and same-day handovers need different account actions.
• Meter type: prepayment and smart meters change the sequence of what should happen first.
• Proof strength: photos, serial numbers, and actual readings matter more than memory later.
• Notice timing: short notice increases the chance that later usage gets estimated or misattributed.

Design principles

• Prioritise a usable reading note over a perfect admin workflow.
• Surface proof gaps before move-day memory gets fuzzy.
• Treat water, gas, and electricity as one handover story when possible.
• Give the user copyable wording so they can act immediately.

Sources and framing

• Citizens Advice energy guidance says movers should tell their energy supplier, take move-out and move-in readings on the day, keep a note of the readings and dates, and give a forwarding address for the final bill.
• Citizens Advice water guidance says metered customers should give their water company at least 5 working days notice for a final reading when moving out, and take a reading as soon as they move in.
• Citizens Advice also warns that if a property has a prepayment meter, movers should contact the current supplier straight away before topping up so inherited debt does not get loaded onto the new occupier.
• MeterMove is a practical move-day coordination app, not legal advice, utility-billing adjudication, or a supplier portal.

MeterMove intentionally stays lightweight. It helps you create a stronger move-day record, but it does not replace supplier rules, tenancy terms, sale contracts, or formal dispute processes.